Overall satisfaction with EHR use has decreased by 12%
Since 2010, satisfaction and usability ratings for certified electronic health records (EHRs) have declined, according to multiple surveys developed and analyzed by American College of Physicians (ACP) and AmericanEHR Partners.
“Dissatisfaction is increasing regardless of practice type or EHR system,” said Michael S. Barr, MD, MBA, FACP, who leads ACP’s Medical Practice, Professionalism & Quality division.
The findings, based on 4279 survey responses between March 2010 and December 2012, show overall user satisfaction fell 12% from 2010 to 2012. During the same time period, “very dissatisfied” users increased by 10%.
Researchers also discovered that 34% of clinicians were “very dissatisfied” with the ability of their EHR to reduce workload, an increase from 19% in 2010. Furthermore, over two-thirds of survey responders (39%) would not recommend their EHR to a colleague. This percentage was previously at 24% in 2010.
Survey results were presented at the 2013 HIMSS Conference & Exhibition.
Source: American College of Physicians.